Account & Data
Delete Your LMD Account
You can ask us to permanently delete your LMD Express account and the personal data linked to it at any time — whether you use the app as a customer or as a rider.
How to request deletion
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1
In the LMD app
Open the app, go to Account → Support & Help → Create Support Ticket and write “Delete my account”.
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2
Online
Fill in the request form on this page — no app needed.
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3
By email
Email info@lmdexpress.ca from the email address registered on your account, with the subject “Account Deletion Request”.
What happens next
- We confirm the request comes from the account owner — we may email or call you to verify.
- Your account is deleted within 30 days of verification, and we email you when it’s done.
- Any active delivery must be completed or cancelled first. Riders should withdraw any remaining earnings before deletion.
- Deletion is permanent and can’t be undone. You’re welcome to create a new account later.
Data we delete
- Your profile — name, email, phone number and photo
- Saved pickup and drop-off addresses
- Login details and notification preferences
- Rider documents (e.g. driving licence images) and payout / bank details
- Support tickets and in-app messages
Data we may keep
- Records of completed orders and payments, kept only as long as required for tax, accounting and legal purposes.
- Information needed to prevent fraud or resolve an open dispute.
Kept records are stored securely, are not used for marketing, and are deleted once they’re no longer legally required.
Request account deletion
Use the same details as your LMD account. Fields marked * are required.